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Returns & Exchanges
RETURN POLICY:
All items at The Purple Penguin are final sale, there are no refunds or exchanges.
​Please Note: Items purchased from The Purple Penguin can not be returned to another Mackenzie-Childs retailer.
ORDER CANCELATION:
Once an order has been processed, it cannot be cancelled.
REFUSALS:
Refusals are not an acceptable way of return. If a shipment is refused and returned to The Purple Penguin, we will issue a credit, less shipping (both outgoing and incoming), and a restocking fee of 15% of the order's total.
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